Budget Van Lines

I own a company in Boise Idaho. We hired a new employee who lived in South Dakota.

Unfortunately the new employee selected Budget Van Lines to get their belongings moved. Since we were helping with relocation expenses, the new employee forwarded information to me to pay for the move. I filled out the requested information and provided my credit card information and signed a form authorizing a credit card payment. A few days later I was informed by my credit card company that my card had been charged.

A moving container was provided to the new employee and his belonging were loaded and the container was taken away and he and his family began there trip across country to Idaho. When they were about half way to Idaho they were contacted by Budget Van Lines and informed that I need to provide a copy of my driver's license front-and-back and a copy of my credit card front-and-back before they would be able to deliver the household belongings. Our new employee contacted me and I called BVL and told them that I was not willing to do that for security reasons and that I had already provided my credit card information and signed permission to charge my card and my card had already been charged. They continued to insist that they would not deliver until I had complied with this request.

When I refused to comply, they said that I would then have to wire them the money. I was told they would sent wire instructions immediately. I did not receive the wire instructions until the middle of the next day. We immediately processes an ACH payment using the information provided.

The next weekend we received notice that the ACH had not gone through because the wrong information was provided. At that point we were provided with the final payment amount which included $150 for storage charges.

In the meantime, my new employee and his family had been living in an empty house for a week waiting for there belongings. It was very frustrating to deal with this company!!!

On March 6, 2016, I contracted with LD Moving and Storage to help move and relocate our items from El Cajon, CA to Gulfport, MS. Prior to this, Budget Van Lines brokered this move at an estimated $2,500. When the movers and foreman arrived on March 6, 2016, all of them smelled of marijuana and two of the three were clearly under the influence. After several minutes, I was quoted a new adjusted price of $5,300, twice the amount I was originally quoted! The foreman stated I had more items than on the initial inventory list, which is true, however I did not have twice the amount of items or weight. However, at this point, my husband and I felt we had no other choice, and proceeded with the move. The movers began to wrap and load our items. The entire time, the movers were making rude and inappropriate statements about our items. Statements included, “They seriously want to move this *** and “They have so much *** While I understand moving may not be an ideal profession, talking down to your customers in front of them is rude and inconsiderate. My husband and I had three friends over the entire time to watch/whiteness how they loaded our items.

We were not told that our items were going to be unloaded at the warehouse and then loaded again on the actual moving truck until after everything was loaded. I was also not made aware that I had to pay any cash that day. I was only aware that I had to pay cash on the final delivery. While I still do not appreciate that I had to pay cash, as I feel that is inappropriate business, I was willing to agree as long as I could pay the rest via credit card, as my employer is reimbursing part of my move expenses and I need documentation. After they are done loading, the foreman stated the final amount will be $3,750, and I HAD to pay $450 in cash that day. Again, this was not something we were aware of, and were not prepared for. We went to the ATM and pulled the cash because at this point, our entire lives were in that truck.

Upon delivery, the movers began to unload our items, and several items have been damaged or were missing. The movers unloading the items were very friendly unlike the movers who initially loaded everything. However, the driver himself was very rude. He stated, “Good luck getting any of these broken items reimbursed” which I found to be rude and inconsiderate.

At this time, I have estimated $2,591.98 in damaged and missing items. I am requesting that the entire amount is compensated back to us for all of the hassle, miscommunication, and damages to our items. People hire moving companies because they expect to pay for a service. I expected to pay for our items to be shipped from one location to another, in the same condition in which they were loaded, and I do not appreciate anything being in any other condition than that.

Budget Van Lines will do anything to get your money, even if it means using a shady moving company.

TERRIBLE!!! Relocated from Indianapolis to Chatlotte. Found Budget Van Lines through movers.com.

Got a call from rep. Seemed knowledgable. Emailed me quote over the phone and emailed me inventory list. Pick up window Sept 23rd-26th.

I called few days before to confirm pick up. Rep states pick up window is Sept 24-27th. Note to self, review every part of contract. What they say over the phone is not what they have on paper.

I call again to confirm pick up window. Rep says "you are confirmed 24th to 27th.

Evening on 26th, rep calls and informs me they carrier can't move me, will be able to refund me. I didnt prepare last minute movers. They find another carrier to take the job on Sept 27th. Long story short, he arrives in the morning, very professional but gives me more bad news . My mive went from $1900 to $4700. Will never use them again nor refer them. Shady!