Ridgeland, Mississippi
Not resolved
1.0
Details
Additional Services
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Reliability
Staff
Tracking Tool
Turnaround Time
Value for money
Warranty
Website
2 comments

On March 6, 2016, I contracted with LD Moving and Storage to help move and relocate our items from El Cajon, CA to Gulfport, MS. Prior to this, Budget Van Lines brokered this move at an estimated $2,500. When the movers and foreman arrived on March 6, 2016, all of them smelled of marijuana and two of the three were clearly under the influence. After several minutes, I was quoted a new adjusted price of $5,300, twice the amount I was originally quoted! The foreman stated I had more items than on the initial inventory list, which is true, however I did not have twice the amount of items or weight. However, at this point, my husband and I felt we had no other choice, and proceeded with the move. The movers began to wrap and load our items. The entire time, the movers were making rude and inappropriate statements about our items. Statements included, “They seriously want to move this sh*t”, and “They have so much sh*t.” While I understand moving may not be an ideal profession, talking down to your customers in front of them is rude and inconsiderate. My husband and I had three friends over the entire time to watch/whiteness how they loaded our items.

We were not told that our items were going to be unloaded at the warehouse and then loaded again on the actual moving truck until after everything was loaded. I was also not made aware that I had to pay any cash that day. I was only aware that I had to pay cash on the final delivery. While I still do not appreciate that I had to pay cash, as I feel that is inappropriate business, I was willing to agree as long as I could pay the rest via credit card, as my employer is reimbursing part of my move expenses and I need documentation. After they are done loading, the foreman stated the final amount will be $3,750, and I HAD to pay $450 in cash that day. Again, this was not something we were aware of, and were not prepared for. We went to the ATM and pulled the cash because at this point, our entire lives were in that truck.

Upon delivery, the movers began to unload our items, and several items have been damaged or were missing. The movers unloading the items were very friendly unlike the movers who initially loaded everything. However, the driver himself was very rude. He stated, “Good luck getting any of these broken items reimbursed” which I found to be rude and inconsiderate.

At this time, I have estimated $2,591.98 in damaged and missing items. I am requesting that the entire amount is compensated back to us for all of the hassle, miscommunication, and damages to our items. People hire moving companies because they expect to pay for a service. I expected to pay for our items to be shipped from one location to another, in the same condition in which they were loaded, and I do not appreciate anything being in any other condition than that.

Budget Van Lines will do anything to get your money, even if it means using a shady moving company.

This reviewer shared experience about damaged or defective and wants this business to issue a full refund as the author lost $2500. This person is overall dissatisfied with Budget Van Lines and uploaded picture s. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Budget Van Lines.

Check out the best and the worst companies in Transportation and Storage category for more informed decision or compare Budget Van Lines to other companies on our site.

Had an Experience with Budget Van Lines?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Drey
Eugene, Oregon, United States #1289344

We had a very similar experience with both companies. We received no response from Budget Van Lines and no response to our claim from the claims department of LD Moving and Storage for missing items. These people are crooks who try to bury their low ratings and complaints online with fake reviews from strawmen.

With all the complaints posted about these people I am shocked that there hasn't been a class action or some other litigation against them.

Anonymous
Fort Lauderdale, Florida, United States #1211762

It's people like this that create these lies and use the service. Then want to get free services get a life they should have charged someone like you triple cheap ***

You May Also Like

Executive Moving and Storage and CSI Pros what a Joke! Executive Moving And Storage "We moved from Indiana to Arizona and what a nightmare experience! Stay clear of Executive Moving and Storage- CSI pros handles their claim process, they are not much better. They..." Read more Bekins Moving And Storage - BEWARE OF BEKINS Bekins Moving And Storage "BEWARE OF BEKINS VAN LINES I hired Bekins for a move from CA to WA, During the transport of my shipment, at least 50% of my items were damaged severely, lost..." Read more Public Moving And Storage - Terrible Public Moving And Storage "They showed up at our house to pack and move our belongs 5 hours late and stayed all night (we went to a hotel) and finished at 5:30 am. They..." Read more All State Van Lines - The worst move EVER All State Van Lines "This is my 10th cross country move with national van lines, and it was the worst one ever. The sales guy was great (of course) and the move coordinator (MC)..." Read more Kraft Maid And Lowes - Kraft Maid kitchen cabinets are junk! Kraft Maid And Lowes "We purchased a complete kitchen from Lower', who sold the Kraft Maid cabinets. We bought the cabinets from a sample door at the store. When the cabinets arrived at our..." Read more Guess - DISAPPOINTED WITH PRODUCT Guess "April 13 2017 I Purchased two pairs of same style of shoes PEW sku 428403050055 Item No. GFLIZZIE2 for myself and my sister at Guess outlets in New Jersey. Both..." Read more Wyndham Hotel Group - A NIGHTMARE at the Wingate at N Hampton Blvd Virginia Beach Wyndham Hotel Group "Come to Va Beach for a one nt stay, as we just moved from there, hsd a Dr appt so only needed one night stay. Traveling to Va Beach from..." Read more Cohen And Grossman - Kevin Vorhis Cohen Grossman a weak attorney who missrepresented me Cohen And Grossman "I contacted the Cohen Grossman Law firm at 350 N Lake Destiny Maitland, Florida 3275. I spoke to Mr. Grossman about my former employer not paying me my last two..." Read more